Terms of use Welcome to the Flos Angeles Web Site ("Site"). Please review the following basic terms that govern your use of and/or purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by those terms (the "Agreement"). GENERAL We may from time to time change the terms that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our Site from time to time. SITE CONTENTS Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, music, and written and other materials that appear as part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Flos Angeles and its subsidiaries and/or affiliates (collectively "Flos Angeles"). The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Flos Angeles and all other Flos Angeles trademarks appearing at this Site are trademarks of Flos Angeles . The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our e-commerce site) use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software. You may, with our permission, reproduce portions of our site in connection with a review of, or commentary on, the Flos Angeles Site. CORRECTION OF ERRORS AND INACCURACIES The information on the Site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologize for any inconvenience this may cause. If you are not fully satisfied with your Flos Angeles purchase you may return it in its original condition, with the original Flos Angeles packing receipt within 14 days of the order date. Please see our Return Policy. USER COMMENTS, FEEDBACK, POSTCARDS AND OTHER SUBMISSIONS All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Flos Angeles on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, "Comments") shall be and remain Flos Angeles 's property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Flos Angeles of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Flos Angeles will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Flos Angeles is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments. The forgoing statements do not apply to the Rewards Program. All comments submitted to the Rewards Program will be kept in confidence. You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are, and shall remain, solely responsible for the content of any Comments you make. You agree that Flos Angeles may use and/or disclose information about your demographics and use of the Site in any manner that does not reveal your identity. Please see our Privacy Policy. By participating in Site sweepstakes, contests, promotions, and/or requesting promotional information or product updates, you agree that Flos Angeles may use your information for marketing and promotional purposes. Flos Angeles COMMUNICATIONS TO YOU You agree that Flos Angeles may send electronic mail to you for the purpose of advising you of changes or additions to this Site, about any of Flos Angeles's products or services, or for such other purpose(s) as Flos Angeles deems appropriate. Please see our Privacy Policy. PRODUCT INFORMATION Most Flos Angeles products displayed at the Site are available in select stores in the United States and select foreign markets while supplies last. In some cases, merchandise displayed for sale at the Site may not be available in stores. Currently, Flos Angeles is only shipping goods purchased from the site within the United States. Thus, prices displayed at the Site are quoted in U.S. Dollars and are valid and effective only in the United States and its territories. COLORS We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. LINKS TO OTHER WEB SITES AND SERVICES To the extent that this Site contains links to outside services and resources, the availability and content of which Flos Angeles does not control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource. DISCLAIMER THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT Flos Angeles SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE. INDEMNIFICATION You agree to defend, indemnify and hold Flos Angeles harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site. MISCELLANEOUS Unless otherwise specified and except to the extent Flos Angeles products are offered for sale in the United States through this Site, this Site and the Contents thereof are displayed solely for the purpose of promoting Flos Angeles 's products and services available in the United States and select foreign markets. This Site is controlled and operated by Flos Angeles. This Agreement shall be construed in accordance with the laws of the State of California, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the State and Federal courts of the State of California. TERMINATION This Agreement is effective unless and until terminated by either you or Flos Angeles . You may terminate this Agreement at any time. Flos Angeles also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in Flos Angeles 's sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or Flos Angeles , you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such Terms of Use Return Policy
Returns & Exchanges Special & Custom Orders Special and custom ordered items cannot be returned or exchanged. If you are unsure of whether your item is a special order, please contact us before ordering. Security & Privacy FLOS ANGELES is committed to protecting your privacy. We use the latest encryption technology (Secure Sockets Layer, or SSL) to keep the personal information you provide to us secure. The information you provide to us when you place an order is encrypted (or coded) using a secure server for maximum security. This coding makes it nearly impossible for anyone to reach your information as it moves through our ordering system. To check the security of your computer, look at the lower left hand corner of your browser window. If you see an unbroken key or a closed lock, then the encryption technology is active and the server is secure. You can also check by looking at the URL line of your browser; when you access a secure server, the initial characters of the site address will be "https". You should never give your credit card or personal information in an email; email messages are not secure. Certain browsers will not permit communication through secure servers. If this is the case, you will not be able to place an order on-line and you will need to download a different browser. What if you link to another site? Contact Us Customer Service Ph: (323) 719-3688 FLOS ANGELES Privacy At FLOS ANGELES, we are committed to protecting your privacy. We firmly believe that electronic security and privacy are necessary for the continued success of the Internet. In support of this, we only use the personal information that you provide to create a more personalized and entertaining experience for you, in accordance with the terms outlined below. Children's Online Privacy Protection Act (individuals under 13) What information do we collect? From time to time, we may run contests or other promotions. If you participate, we may request your name, mailing address, email address and other information in order to administer the promotion and notify winners. When you submit a request, review or comment to our customer service department, we may ask you for your email address. When you visit our Web site, we also collect IP addresses in aggregate form, but these are not linked to any of your personally identifiable information. We may from time to time conduct on-line surveys. When you complete a survey on-line, we may ask for certain information from you, including your age, zip code, shopping habits, email and/or mailing address. How do we use the information? When you order, register, complete a survey or participate in any contest or promotion on our Web site, we will use the information you provided to us to send you email or regular mail from us regarding products, services or other contests and promotions that we think may be of interest to you. We may also use information you provide to us to personalize your shopping experience by using your product interests and purchase information to recommend other products, services or promotions that we believe may interest you, including those of other companies. We may also notify you of functionality changes to the Web site. In addition, in an effort to better service our customers and improve the shopping experience on our site, we may from time to time aggregate your information with information of other customers to help us analyze trends, purchasing patterns and preferences, and demographics. How do we use "cookies"? We use cookies to enhance your shopping experience at our site, to allow you to navigate quickly, and to keep track of items when you shop on-line. Cookies are not used on our site to store your account information; this information is stored securely on the site's server. When you log in at the site with your username and password or make a purchase, we will assign you a secure session id. The server then passes your information to you through this secure session id. Also, we will use cookies to monitor and maintain information about your use of our site. We also use cookies to track the identity of the Web site you visited immediately prior to visiting our site. Otherwise, we will not track information about your use of other websites. Contact Us
Flos Angeles Payment Methods Credit Cards, Checks & Money Orders Flos Angeles accepts all major credit cards, including Visa, MasterCard, Discover, and American Express, as well as Visa or Master Card Check and Debit Cards and also PAYPAL.
Checks and Money Orders
We also accept checks and money orders. If you would like to pay by check or money order, please email us for mailing instructions. You may also call us at 800-807-3380, M-F, 10:00 am - 6:00 pm pacific time and we will be glad to assist you with your order! Flos Angeles does not accept credit card issued checks or credit card transfer checks. Check payments must be either money orders, cashiers check, or personal checks. Shipping Rates Shipping Information At Flos Angeles, we offer free shipping for all your orders. Our primary shipping carrier for free shipping the United States Postal Service Ground Parcel Post 2-9 days. We also offer 2-3 day Priority Mail for an additional .00. We ship internationally. A shipping surcharge is required to process an order that requires shipping outside the United States. Overnight Services, including Saturday Overnight is also available if requested. We may choose to use UPS or Fed Ex on certain shipments, at our discretion or by your request, in order to ensure that you receive your products on time and in good condition. This gives us the ability to insure and track each package that we ship, so that in the case of loss or transit damage, you are fully covered and insured for the purchase of your order. Once you order has shipped we will email you a tracking # so that you can track your package during transit. PO Boxes UPS and Fed Ex do not ship to PO Boxes, so please be sure to indicate a physical shipping address when ordering. However, if you prefer to ship to your PO Boxes, we will ship via United States Postal Service. We may refuse to ship to PO Boxes on larger orders. Delivery Time Be sure to view the shipping time on your particular order. Choosing an Express or Priority Shipping method does not mean that the processing time on your product will be faster. Be sure to read the shipping and processing time on your item's product information page. Please also keep in mind that "Business Days" do not include weekends or holidays. If you have any further questions regarding our shipping delivery or methods, please contact us. We will be glad to help! |
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